Request Return

How to Return an Item

If you wish to return a product, please follow these simple steps:

1. Fill out the form – Please fill out our 'Request Return' form found above within 14 days of receiving the order. 14 days after the date of delivery, the order is considered closed and a return cannot be authorized.

2. Prepare the Item – Ensure the product is in its original condition, unused, and in its original packaging.

3. Choose a carrier – Please select a reliable shipping service to return the item to the following address: 620 Dundee Ave, East Dundee, IL 60118

Refund Process

Once we receive your returned item and verify its condition, we will process your refund within 7 business days. Refunds will be issued to the original payment method.

Report Damaged or Missing Products

We carefully select all carriers that transport our products to customers. However, we do understand that items occasionally get damaged or go missing while in transit. Following your purchase, we always advise that you check your order for accuracy. Upon arrival, it is your responsibility to ensure that all of the information included in your order is correct. Verify your order by completing the following steps:

  • Visually inspect the boxes for damage.
  • Count the items in the order to ensure that all items have been received.
  • Notate any damages or loss on the delivery receipt.